Harnessing technology is one of the best ways to build a high-performing workforce. From fostering communication and collaboration to automating repetitive tasks, technology is a powerful tool that can unlock productivity and unleash latent potential.
A successful employee experience platform seamlessly intertwines with organizational goals and elevates company culture. However, evaluating media is more complex than assessing their features.
Employee Engagement
Employee engagement is a critical metric that every company cares about; many have dedicated resources to improve it. However, most employee engagement surveys only look at a snapshot in time.
A more holistic approach to employee experience will set your organization apart from the rest. It helps attract and retain the best candidates, drives business impact, and ultimately creates value for the company.
This is where the use of engagement tools comes into play. Investing in them will help you build a work environment that improves morale, productivity, and satisfaction.
Whether your team is remote or in-office, there are engagement tools or time-tracking tools like ADP to suit your company’s needs. Choose a platform that provides dynamic communication, encourages a culture of recognition and rewards, and supports your employees’ needs throughout their journey with the company. This will result in higher engagement, leading to lower turnover and organic recruitment. Lattice’s employee engagement tool is one such example of a people-first solution. Learn more about how it can enhance your team’s performance by downloading a free case study.
Social Media
Social media is a series of online communication tools that allow individuals to share content quickly and easily. It includes sites like Facebook, Twitter, YouTube and more.
Incorporating a social media element into your employee engagement strategy boosts morale and helps employees connect. Using these platforms for company news and updates, polling or surveys, and celebrating employee achievements are all great ways to engage your team.
However, many interviewees also pointed out that social media poses organizational risks and challenges. Many companies implement employee social media use policies to mitigate potential liabilities. These include limiting the ability to post to specific platforms, clearly identifying who represents the organization on these channels, and ensuring that any posts are factual.
For some companies, a centralized social media platform can be a good solution for managing these issues. Allowing only work-related content to be posted eliminates any distractions that could hinder productivity. It also allows employees to stay engaged with the organization in a way consistent with its brand and values.
Virtual Town Hall
Many companies use virtual town halls to share company-wide updates and encourage two-way employee communication. They can include topics like performance recaps, highlighting progress on monthly goals, and future benchmarks for the organization. They can highlight specific projects or initiatives and rally staff behind a common goal.
Online town halls make it easy for employees to engage with each other and their leaders, with real-time interaction via online chat, Q&A, polls, emojis, and more. In addition, they allow employees to be heard and seen by executives who may only sometimes have time to meet with them individually on a day-to-day basis.
When planning virtual town halls, you must be strategic about the timing. For example, Friday afternoon sessions may not work, as some employees might be busy with family or personal errands. It is best to plan these meetings for mid-week or Thursdays. Remember to record the event, designate a notetaker, and send meeting minutes for those who can’t attend.
Employee Journey
Employees are more likely to be engaged and productive if they feel supported and valued. One way to help employees feel this way is through employee journey mapping. This process involves identifying the touchpoints and interactions of an employee’s experience with the company, from interviewing for the job until leaving for good.
Gathering feedback is one of the most essential elements of an employee journey map. HR teams can use internal communication tools like email, phone, chatbot, or texting. This multichannel approach to employee communications allows the company to reach employees through their preferred channels.
Employee journey maps can improve various processes, including talent acquisition, onboarding, employee development, and turnover. It’s also a great way to identify improvement areas and value-creation opportunities. For example, a new employee may be more satisfied with their experience if they receive a welcoming welcome from management and have access to the technology they need to do their jobs. This can reduce churn and increase productivity.
Employee Recognition
With most teams working remotely or on hybrid schedules, it’s crucial to make time for employees to build community and culture. Employee recognition is one of the most effective ways to build connections and demonstrate a clear value in your people, especially since studies show that employee recognition is a top driver for higher engagement and productivity.
Despite the widespread use of employee recognition programs, many employees feel that their managers need to understand how they want to be recognized genuinely. This is especially true for millennials and Gen Z workers, who are likelier to be satisfied with their workplaces when given personalized recognition.
Luckily, innovative tools and platforms are available to help solve this problem. One example is Mo, which allows organizations to create a highly customized employee recognition program. For instance, employees can receive performance-based rewards to keep them motivated and reinforce positive behaviors. Mo even integrates with HR systems to simplify the process and improve data accuracy. It also supports social recognition through ‘Boosts,’ which nudge teams to share an appreciation for their achievements.
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